Simply Written

Specialising in information design and management

Projects and clients

Here’s a snapshot of who we work with and the types of work we do

Origin Energy

Standard letters, emails, SMS
Web content, help content, SEO and AI
User guides/Quick reference guides
Regulatory communication
Styles and standards
Bill changes
Help and support articles
Help and support chat bot

Eastern Health

Content strategy
Standard letters, emails, SMS
Web content and intranet
Standard operating procedures
Styles and standards
Invoice design
Forms design

Melbourne Water

Instructional videos
System documentation (GIS, finance and procurement)
Asset management analysis

CSC

Commonwealth Superannuation Corporation

PDS and Incorporated by Reference documents
Retirement and insurance content
Significant event notifications
Forms design

CareSuper

Standard letters and emails

Hesta Super

Standard letters and emails

Cbus Super

Standard letters and emails
Web content

AIA Australia

Insurance brochures
Standard letters

Court Services Victoria

Instructional videos
Content strategy
Template development
Information architecture for SOPs

Magistrates Court of Victoria

Instructional videos

Department of Education (Vic.)

User guides
System documentation

Federal Government

National Quality Standard for Early Childhood Care and School Aged Care

Melbourne University

Training material for NQS for Early Childhood Care and School Aged Care

Australian Red Cross Blood Service

Guidelines for Selection of Blood Donors
Procurement policy
Business Process Improvement Methodolodoy

Department of Sustainability and Environment, Victoria

Process and system guides for performance management. "I worked with Inge to develop process and system guides for a performance management system that was used by close to 3,000 public service employees. My vision and knowledge of the process and Inge's expertise and knowledge about instructional writing allowed us to combine the system help guides and policy guides into one document and, in turn, dramatically reduced the content from over 180 pages and 30 documents to just over 40 pages and three key documents. The previously somewhat onerous process became simple and easy for users to follow and received positive recognition and feedback through internal awards and has become a benchmark across the state government." Christine Taylor.